Shipping policy
Delivery Times
Order Cutoff Time
Orders placed before 2:00 PM (Monday–Friday) PST will be processed starting on the same business day. Orders placed after 2:00 PM, or on weekends and public holidays, will be processed on the next business day.
Delivery Times
Below you will find the average delivery times for all our parcels:
After placing an order, we take up to 3 business days to process and prepare it for shipment.
Once your order has been processed, it is shipped. Delivery then takes an average of 8–12 business days.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs clearance, or other circumstances beyond our control.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders may be cancelled free of charge only if they have not yet been processed or shipped. Most orders are processed within approximately 12 hours of purchase.
To request a cancellation, please contact us at:
support@violetandgracedresses.com
Please include your order number and cancellation request in your email.
Please Note:
Once an order has been processed or dispatched, cancellations can no longer be accommodated due to our automated fulfillment system.
Placing an Order
The ordering process is very simple.
Go to the product page and add the desired item to your cart by clicking the black “Add to cart” button.
Make sure you select the correct variants.
If everything is correct, click “Proceed to checkout.”
On the information page, enter your contact details and address accurately.
Check that all information is correct, then click “Continue to shipping.”
Shipping
On the shipping page, you can verify your address.
It will also indicate that delivery is completely free.
As a thank-you to our customers, we always cover shipping and delivery costs.
You can then click “Proceed to payment.”
Payment
You can choose from several payment methods.
All transactions are secured with SSL encryption, ensuring a safe payment environment.
Available payment methods:
-
Credit/debit card (Mastercard, Maestro, Visa, Discover)
After choosing your payment method, click “Complete order.”
You will be redirected to your selected payment provider to follow the instructions.
If you experience any issues, you can always contact us.
Delivery Costs
We cover the delivery costs for every order.
All our products are delivered to your home 100% free of charge.
No minimum order amount is required.
Shipping Your Order
Have you found the perfect item?
We understand you want to enjoy it quickly!
Therefore, we process and ship orders as fast as possible.
To offer fair prices, we consolidate parcels and ship them in batches once the minimum quantity is reached.
We appreciate your understanding and support in our journey toward a more sustainable world.
If you would like your order shipped today, contact us by email.
Our team will be happy to offer you the best solution.